Items returned with a receipt:
Items can be returned for a full refund as long as the item(s) are in new and sellable condition and the items were bought within 45 days.
Items can be returned for store credit as long as the item(s) are in new and sellable condition and the items were bought within 90 days.
Items returned without a receipt:
Items can be returned for store credit as long as the item(s) are in new and sellable condition and the items were bought within 45 days.
No returns or exchanges will be accepted on items without a receipt after 45 days.
About returning items shipped free or flat rate:
Some of our items ship for free or for a reduced amount. If you choose to return one of these items you will be responsible for paying the original shipping charges as well as the return shipping fees.
Clearance/Sale Items:
No returns will be accepted on clearance or sale items.
Used Equipment:
No returns will be accepted on used equipment.
Special Orders:
Returns will be accepted on special order items however a restocking fee applies for all non-stock items.
Defective Merchandise:
If you feel something you purchased from us is defective in any way please contact us as soon as possible and we will, at our discretion, either refund the purchase price or replace the product.
All shipping fees to return merchandise to Krueger Pottery Supply is the responsibility of the customer except in the case of defective or damaged merchandise.
Shipping errors:
If you receive an incorrect order please contact us as soon as possible so we can rectify the error.
Refused Shipments:
Once an order has shipped Krueger Pottery Supply is unable to recall it. If you choose to refuse a shipment you will be responsible for shipping charges for the original shipment and the return shipping fee. We will issue a credit for merchandise that has been refused once we receive it minus any shipping fees.
Freight Shipping Info:
At our discretion Krueger Pottery Supply may choose to ship some large or heavy items by freight rather than UPS/US Mail. If a shipment is sent by freight/LTL to a residential address the freight company will call to schedule an appointment for delivery. If the freight company attempts delivery at the scheduled time and is unable to make contact with the receiver a fee may be incurred which is the responsibility of the customer. The fees assessed are at the sole discretion of the freight company and vary depending on the delivery location and item(s) shipped.
Return Shipments:
If you choose to return an item within our above guidelines please ship it back insured using a carrier or your choice. Customers who choose to return items that are not defective are responsible for shipping charges.
UPS Shipments
Krueger Pottery Supply ships small orders by UPS. UPS picks up from our store once daily (Monday-Friday) between 4 - 4:30PM CST. We strive to ship orders within one business day but unfortunately we cannot guarantee order processing times. If you are placing a TIME CRITICAL order please call us to discuss transit times and guaranteed shipping options.
USPS Shipments
Krueger Pottery Supply ships small orders by USPS (US Mail). USPS picks up from our store once daily (Monday-Saturday) between 10a - 2:30PM CST. We strive to ship orders within one business day but unfortunately we cannot guarantee order processing times. If you are placing a TIME CRITICAL order please call us to discuss transit times and guaranteed shipping options. USPS SHIPMENTS ARE NOT GUARANTEED TO BE DELIVERED WITHIN AN ESTIMATED NUMBER OF DAYS. FOR TIME CRITICAL ORDERS WE RECOMMEND UPS OR DHL (WORLDWIDE) SHIPPING METHODS AS THEY ARE MUCH MORE RELIABLE.
Shipping Times
Transit times refer to the number of business days your shipment is expected to take once it enters the UPS system. The shipping day is NOT counted in the transit time. If you are placing a TIME CRITICAL order please call us to discuss transit times and guaranteed shipping options.
- UPS Ground - One to five day delivery time depending on destination. (Typically one day in the St. Louis, MO vicinity)
- UPS 3 Day Select - Delivers by the end of the third business day
- UPS 2nd Day Air - Delivery by the end of the second business day
- UPS Next Day Air Saver - Next business day delivery by 3:00 or 4:30pm where UPS Next Day Air delivery is committed by 10:30am or noon, respectively
- UPS Next Day Air - Next business day delivery by 10:30am, 12:00 noon, or end of day depending on destination
If you place an order online or by phone we will send you a tracking number when your order ships so you can track its progress.
UPS Shipping Damage
Although we package items as carefully as possible damage does occur occasionally. If you receive a damaged shipment from UPS and the damage is obvious make a note when signing for the shipment and inspect the merchandise for damage. If damage occurs save all packaging materials and contact us ASAP!
KRUEGER POTTERY SUPPLY DELIVERY
Krueger Pottery Supply has two trucks to make local deliveries. Our pickup truck can hold up to 1000lbs and our Isuzu NPR can hold up to 5000lbs. We deliver within a 30 mile radius of our store in either of these trucks up to their maximum capacities for $40. Delivery made by Krueger Pottery Supply is curbside or to a loading dock or driveway, conditions permitting.
For deliveries outside the base delivery radius the fees are as follows:
31-45 miles - $55
46 - 60 miles - $75
61 - 85 miles - $110
86 - 100 miles -$149
Typically we do not make deliveries in our trucks to customers that are over 100 miles away but we do sometimes make exceptions to that policy on a case by case basis. Please contact us for more information.
- Our drivers will NOT take products up or downstairs (Kilns excluded)
- Our drivers will make deliveries inside your building as long as it does not require them to traverse stairs. The fee for inside delivery is $30/Ton with a minimum of $15 per delivery on top of our standard delivery rates.
LTL (TRUCK) SHIPMENTS
Krueger Pottery Supply is able to ship larger orders on pallets by truck using a third party provider. Add items to your cart and our site will calculate your pallet rates automatically. We have a flat pallet rate for deliveries made in Missouri and Illinois for up to 2,500 pounds.